Cream Castles FAQs | Bouncy Castle Hire Questions & Answers
Welcome to Our FAQs
Here you’ll find answers to the most common questions people ask when hiring a bouncy castle from Cream Castles.
If your question isn’t listed, call us on 07951 947 920 — we’re always happy to help.
How to book a bouncy castle?
Simply call
07951 947 920 or email us.
You can also book online up to 24 hours before your event.
How much does it cost?
Prices vary depending on size and design.
See our
Bouncy Castles page for pricing.
Can I book in advance?
You can book online up to 24 hours in advance.
We recommend booking as early as possible to secure your date, especially during busy periods.
Do you require a deposit?
Yes, a 50% booking fee is required to secure your booking.
Payment can be made by debit/credit card, bank transfer or PayPal.
This fee is non-refundable.
Is there a cancellation fee?
Under £200: 14+ days’ notice → booking fee retained, balance refunded.
Less than 14 days → 50% of remaining balance payable.
Over £200: 14+ days’ notice → booking fee retained, balance refunded.
Less than 14 days → full hire cost payable.
In severe winds over 24 mph or in torrential rain, setup may not be possible.
You can move the booking date once within four weeks, subject to availability.
Do you deliver outside Rotherham?
How do I pay the balance?
Your booking fee is deducted from the total.
Pay via card, PayPal or phone. The remaining balance is due 14 days before your event.
What happens if it rains?
All our castles have built-in shower covers and are IP44 rated.
Light rain is fine, but in very wet weather, the hirer may decide whether to continue.
How much space do I need?
Allow 5 ft at the front and rear, and 3 ft either side.
A 12×15 ft castle needs roughly 18×25 ft total space.
Can you set up on a slope?
Not on steep slopes. A slight incline may be acceptable — please contact us to discuss.
Do you have public liability insurance?
Yes, we hold £5 million public liability cover.
What are your delivery and collection times?
Delivery: 7 am–12 noon (one-hour slot given the day before).
Collection: from 5 pm for garden hires. Venue hires until 7 pm.
Overnight hire is available on some inflatables for an extra fee.
Do I supply anything?
Please provide a 240 V mains supply within 50 m of the setup location.
You’ll also be required to sign our hire agreement on delivery.
Everything else is provided by Cream Castles.