Cream Castles South Yorkshire Inflatable Hirers Club Member

Welcome to our FAQs page.

Common questions people ask when hiring Cream castles bouncy castles.

Here you will find the most common questions people ask when hiring Cream castles bouncy castles. If you have a question which isn't listed below, feel free to give us a call. We're here to help in any way we can.

How do I book one of your bouncy castles.

Simply call us on 07895 549 539 or via email.

How much do your castles cost to hire.

We have many different inflatable products and these vary in costs due to size and design. Please refer to the bouncy castles page for our prices.

How far in advance can I book

No notice is needed, you can book on the day of your event. However please book as early as possible to avoid disappointment, we may be very busy during school holidays.

Do you require a deposit.

We require a small deposit to secure bookings. Payable by debit/credit card, bank transfer, PayPal or cash. Your deposit is a non-refundable booking fee covering the administrative costs we incur in processing your reservation.

Is there a cancellation fee.

There is no cancellation fee for wet weather cancellations as we understand the great British weather can vary quite dramatically. However, we ask could you please try to give us as much notice as possible so we can offer the castle out to other customers. Deposits are non refundable apart from bad weather cancellations.

Do you deliver outside Rotherham area.

Yes, we deliver our inflatables to Sheffield, Rotherham, Barnsley, Worksop and Doncaster. We deliver free within a 10 mile radius, outside of this we charge a small fee. Please contact us for an accurate delivery quote.

How do I pay for a bouncy castle.

Booking fees are payable on booking assets and dates and deducted from your total balance. You can pay via debit/credit card using our secure world pay connection integrated into our online booking system. We can also take payment over the telephone if you would prefer. The remainder of the balance is cash on delivery. We do not accept any other form of payment at this moment in time.

Will you still come if it rains.

Our bouncy castles have built in shower covers which are sufficient for light showers, but very wet periods we cannot operate due to health and safety reasons. If it is very rainy on the day of your event we will contact you to discuss if it is possible for the hire to go ahead.

How much space do I need in my garden.

You need to allow 5 feet at the front and same for the rear, and 3 feet both sides. A typical 12 x 15 castle will need an overall space of 18 feet x 25 feet. Please ensure your garden is clear for the castle to be erected.

Can it be set up on a slope.

No we cannot do this for obvious safety reasons but a slight slope may be possible so please get in touch to discuss.

Do you have public liability insurance.

Yes, we have public liability insurance cover of 5 million pounds.

What time do you deliver and collect.

We offer delivery and pick up times from 6am - 12 noon. You will be given a one hour delivery slt the day before your event. All our deliveries will arrive before 12 noon unless specified otherwise. We do not offer later pick up times, however overnight hire is available on some of our inflatables and our last collection is 8pm.

Do I need to supply anything.

All we ask is a 240v mains supply within 25m of where the castle is to be sited. If the supply is further than this please let us know so we can supply extra cables. On delivery we ask you to read and sign our hire agreement, failure to do this will mean cancellation of the booking and we will not be able to go ahead with the hire. Everything else is supplied by Cream castles.