Cream Castles South Yorkshire Inflatable Hirers Club Member

Terms & Conditions of Hire.

Cream Castles reserve the right to refuse hire at any point we feel the following regulations have not been adhered to. It is the hirers responsibility to follow these regulations accordingly. If the hirer is in any doubt to the meaning of the following, a representative from Cream Castles should immediately be consulted. The hirer will, during the period of hire, be responsible for the supervision of the equipment, its care, safety from damage however slight of any sort and the behaviour of any person at any age using the equipment.

Bookings.

  • Hirers must be aged 18 years or over, identification will be required where the hirer may not look the required age.
  • It is the hirers responsibility to check all required dimensions for space needed for our equipment. All our space requirements are clearly stated on each asset type. Upon arrival where equipment will not fit within the desired area. Cream Castles reserve the right to 50% of hire costs.
  • Cream Castles only hire on flat, grassed areas unless previously arranged. (Please call for hard standing details.)
  • Overnight hire is subject to secure garden and refundable security deposit. Care and security information will be given upon delivery of the inflatable. Cream Castles reserve the right to refuse hire if our equipment is at any security risk. Two-forms of identification will be required for all overnight hires.
  • Amendments to bookings are given four weeks from the original booking date to re-book any assets, after such time booking fees can't be transferred.
  • Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee. Wether directly or indirectly related to the use of drugs and/or alcohol.
  • Cream Castles excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
  • Whilst the equipment is in the hirers possession and control. Liability for injuries or other losses caused, rests solely with the hirer. It is strongly recommend that the hirer has appropriate public liability insurance, covering his/her liability arising from the use of our equipment.

Booking fees & charges.

  • Your deposit is a non — refundable booking fee, covering our administrative costs when reserving your equipment.
  • Booking fees are to be paid immediately, when equipment and dates have been reserved. Cream Castles will not hold any dates for equipment without a booking fee paid.
  • Cream Castles will require a call out charge if needed to attend any event/premises where fault is not regarded as our own.
  • Any damage to any equipment provided by Cream Castles as a result of negligence on the hirers part, will be charged accordingly.
  • Please treat our equipment with respect, mistreated, overly dirty inflatables when being collected will incur a £35 cleaning charge.

Cancellations.

  • Hirers may cancel bookings by giving a minimum of 14 days notice.
  • If the hirer cancels within 14 days, the booking fee will be retained but the hiring charge will be refunded.
  • Cancellations within less than 14 days will be liable for the whole hire costs.
  • Cancellations for adverse weather situations will be refunded the whole hire costs, including booking fee, provided TWO hours notice is given. Cream Castles will not cancel a booking due to adverse weather conditions. The decision rests totally with the hirer, unless severe winds above 24mph are forecast. We will also not be able to set up in torrential rainfall.
  • Refunds will be paid back to the account you provided when booking your assets.
  • Cream Castles reserve the right to cancel any booking, where there is a potential health & safety risk to the hirer, their guests or the public. We operate a common sense approach in regard to weather conditions. Cream Castles will not change our decision, our decision is final.
  • Please bear in mind, after equipment is installed, weather conditions may not make the equipment suitable for use.

Inflatable terms of use.

  • The operator of the inflatable must be a responsible adult over the age of 18 years.
  • This person must ensure the correct age of user is allowed on the inflatable.
  • No smoking on or within close vicinity of the inflatable and its accessories.
  • Do NOT attempt to move the inflatable once secured in position, Only trained personnel may move the inflatable.
  • The operator must ensure no more than the recommended number of users are allowed on the inflatable at any one time.
  • The operator must ensure the correct height of user is adhered to at all times.
  • Socks are to be worn at all time but no shoes, spectacles, sharp object or food allowed on the inflatable whatsoever.
  • Party poppers, streamers or silly string is strictly forbidden on the inflatable. The dye from these objects can stain the equipment. The hirer will be responsible for any damage caused by use of these objects on the inflatable.
  • The operator must be positioned at the base of the Inflatable, where the front step is located to ensure the safety and well being of the users. A whistle must be used at the first sight of misbehaviour/horseplay.
  • Acrobatics/summersaults are strictly forbidden on the inflatable. The operator must be aware users must simply bounce up and down with no pushing or climbing on any part of the inflatable.
  • Larger more boisterous children should be separated from smaller ones, using a rotating system for using the inflatable.
  • The operator must ensure the unit remains intact and should regularly inspect the Inflatable and its anchorage for any signs of loosening. In the event of failure, all users are to be safely removed and the inflatable restored to safe operation.
  • Accidents must be reported in the relevant accident book, including dates and accounts of what occurred and signed by the injured third party representative.
  • Weather conditions are to be monitored, taking the inflatable out of use, when wind speeds exceed 24mph. Heavy rainfall should result in the inflatable being taken out of use and electrical equipment unplugged.
  • The blower is to be checked regularly to ensure it remains in place. In the event of loss of pressure, the operator must check no rubbish is restricting the fan from its operation. No member of public should have any access to the blower or its electric sockets.
  • In the use of petrol blowers, the fuel must be stored in an appropriate container under lock and key. In the event of re-fuelling the inflatable must be deflated and public at a safe distance.
  • Seams and zips must be monitored for any tears.
  • The hirer will be deemed to have inspected the equipment and any accessories and will have agreed that it is supplied in good condition unless brought to the attention of Cream Castles when erecting the inflatable.
  • The hire period will have been agreed within email prior to delivery of the inflatable. Any obstruction by the hirer or their guests will be charged at £35 per hour or part of.
  • Please treat our equipment with respect, mistreated; overly dirty inflatable's, when being collected will incur a £35 cleaning charge.
  • Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee. Whether directly or indirectly related to the use of drugs and/or alcohol.
  • Cream Castles excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
  • Whilst the equipment is in the hirers possession and control. Liability for injuries or other losses caused, rests solely with the hirer. It is strongly recommend that the hirer has appropriate public liability insurance, covering his/her liability arising from the use of our equipment.

Soft play terms of use.

  • All soft play equipment is suitable for use by children under 6 years. Cream Castles strictly prohibits the use of soft play equipment for anyone over the age of 6 years.
  • The hirer will be deemed to have inspected the equipment and any accessories and will have agreed that it is supplied in good condition unless brought to the attention of Cream Castles when setting up the equipment.
  • A competent adult must supervise soft play equipment, over the age of 18 years at ALL times.
  • No smoking on or within close vicinity of our soft play equipment.
  • Strictly NO SHOES, sharp objects, food, beverages allowed on soft play mats, ball pools or equipment.
  • The hirer prior to collection of the equipment must collect Ball pool balls. Failure of this requirement will result in a £35 collection charge.
  • Soft play pieces must be placed back in the original set up location ready for collection.
  • The hirer is responsible for the care and security of all soft play equipment, whilst in their possession. Damage to any equipment whilst in the hirers possession will be charged accordingly.
  • Soft play equipment is sanitised between every hire, however please try to keep the soft play equipment in as clean state as possible, this helps to protect the longevity of our equipment. Please treat our equipment with respect, mistreated; overly dirty equipment, when being collected will incur a £35 cleaning charge.
  • Party poppers, streamers or silly string is strictly forbidden on the soft play. The dye from these objects can stain the equipment. The hirer will be responsible for any damage caused by use of these objects on the soft play.
  • The hire period will have been agreed within email prior to delivery of the soft play equipment. Any obstruction by the hirer or their guests will be charged at £35 per hour or part of.
  • Accidents must be reported in the relevant accident book, including dates and accounts of what occurred and signed by the injured third party representative.
  • Public liability insurance is excluded in its entirety following any claim or injury to any third party or employee. Whether directly or indirectly related to the use of drugs and/or alcohol.
  • Cream Castles excludes any liability for injury, loss or damage caused to any person using the equipment contrary to our terms & conditions.
  • The hirer is responsible for the care/supervision of all users of soft play equipment. Whilst the equipment is in the hirers possession and control. Liability for injuries or other losses caused, rests solely with the hirer. It is strongly recommend that the hirer have appropriate public liability insurance, covering his/her liability arising from the use of our equipment.

Delivery Policy

The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.

If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity. Delivery times can be arranged during the booking process for venues only. However you can schedule a delivery outside of our normal delivery hours of 6am - 12 noon if you wish.

Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.