Bouncy Castle Hire FAQs – Retford

If you’re thinking about booking a bouncy castle in Retford or anywhere in Nottinghamshire, you may have a few questions before getting started. We’ve put together answers to some of the most frequently asked queries about our inflatable and soft play hire in the area.

If there’s anything else you’d like to know, just contact our friendly team – we’re always happy to help.

What’s your policy on bad weather in Retford?
If the weather takes a turn, we leave the decision to cancel up to you – unless winds over 24mph are forecast, in which case we may be unable to set up. Torrential rain may also affect installation. While we can’t refund for weather cancellations, we do allow you to rebook once within four weeks, subject to availability.

Do you deliver outside of Retford too?
Yes – while we regularly deliver in Retford and nearby Nottinghamshire towns, we also cover areas such as Barnsley, Doncaster, Chesterfield, Wakefield, and more. We even offer nationwide delivery for larger events.

What’s included in my Retford bouncy castle hire?
Every hire includes everything you need – the inflatable, blower, ground mats, pegs or sandbags, and setup by trained staff. Whether you choose one of our bouncy castles, disco domes, or soft play options, we’ll make sure everything is ready to go safely.

How do I make a booking in Retford?
The easiest way to book is right here on our website. Just head to the product you’d like to hire, click “Book Online” or “Check Availability,” and follow the steps. Alternatively, you can reach us by phone or email for help planning your Retford event.

Can you provide equipment for events at local venues?
We regularly deliver to village halls, community centres and schools across Retford and Nottinghamshire. If you’re unsure about space or access, just get in touch and we’ll help you choose the right inflatable for your venue.

Are deposits required for bookings in Retford?
Yes – a 50% non-refundable booking fee secures your chosen date and product. The remaining balance is due 14 days before your event. For hires over £200, our standard terms apply, with the full amount also due two weeks in advance.

Do you have public liability insurance?
We do – Cream Castles has £5 million in public liability cover. All our inflatables are tested and maintained to high standards, and our team is RPII-trained for your peace of mind.

What kind of surfaces do you set up on?
We typically set up on flat, grassed areas. If you’re planning an event in Retford on hardstanding, please let us know – we may be able to make special arrangements depending on the equipment and site.

Do you offer overnight hire in Retford?
Yes, some of our inflatables can stay overnight. A secure garden is required, and a refundable security deposit applies. We’ll also need two forms of ID. Overnight hire is ideal for weekend parties or evening events in Retford.

Can I hire your inflatables for big events around Retford?
Absolutely! From large school fairs to corporate functions and community festivals, we have everything from inflatable games to obstacle courses to keep your guests entertained.

How early should I book for a Retford event?
You can book online up to 24 hours before your event, but we recommend booking as early as possible – especially during school holidays or summer weekends in Retford, as availability fills up fast.

What time will my inflatable arrive?
We deliver between 7am and 12 noon, and you'll receive a one-hour time slot the day before. We also offer flexible collection times, including later pickups and overnight hire for certain setups in the Retford area.

Is any setup help needed from me on the day?
All we ask is that there’s a 240v power supply within 50 metres of the setup site in Retford. The area should also be clear of debris, and accessible for our team. We’ll take care of everything else.

Still got questions about bouncy castle hire in Retford? Head to our Contact page or give us a call on 07951 947 920 – we’re here to help make your Nottinghamshire event one to remember.